FAQ

We offer the following shipping options:

• Standard Shipping (3-5 business days)
• Express Shipping (1-3 business days)
• Free Shipping: Available on all orders over £75 (applies to standard shipping only).

Shipping costs and estimated delivery times will be displayed at checkout. Once your order is confirmed, you'll receive a unique tracking number that will allow you to track your parcel's progress from us to your doorstep. Every item is carefully packed to guarantee a safe and damage-free delivery. We currently ship to the UK only but plan accommodate international shipping in the near future. If you have any questions, feel free to contact our customer support team.

Returning an item shouldn't be complicated or time-consuming. Simply return your unwanted item(s) back to us within 14 days of arrival to receive a full refund. Please note that to be eligible for a return, the item(s) must be in original condition. If a return is required, the sender will be responsible for all return shipping and handling costs. All returns must include the packing slip with order number. Head to your account to initiate your return: https://account.shizukaliving.com

We are ready to address any further queries you may have. To contact us directly, please email us at shizukalivingsales@gmail.com. We aim to respond to all enquiries within 2 business days.